With the rise of social media networking and texting, communication has become more casual, even in situations where more formal ways of communicating are preferred. This means that people from the younger generation, may not know or even understand the importance of effective communication skills in the workplace. If we take a look at the greatest leaders, one of the traits these leaders possess, is the ability to communicate effectively, which underscores the real importance of communication skills in the business world.
Your good communication skills can help you with presentations in class, during job interviews or handling arguments in different situations. Learn these tricks to improve your communication skills so that next time you can come across as more confident and friendly. We will start with understanding the basics of communication skills. Three common basics are present in every communication skills, these are;
1. Knowing what communication really is: Communication normally means the process of transferring signals/messages between a sender and a receiver through various methods. It can be written words, nonverbal cues or spoken words. It is also the mechanism we use to establish and modify relationships to people.
2. Having the courage to say what you think: You have to be confident & believe that you can make worthwhile contributions to the conversation. Just take sometime time each day to be aware of your opinions and feelings, so you can adequately convey them to others. Individuals who are hesitant to speak because they do not feel their input would be worthwhile need, not fear. What is important or worthwhile to one person may not be to another and maybe more so to someone else.
3. Practice & Practice: Developing advanced communication skills begins with simple interactions. Communication skills can be practiced every day in settings that range from the social to the professional. New skills take time to refine, but each time you use your communication skills, you open yourself to opportunities and future partnerships.
Your communication skill depends on how well you can engage your audience, to do that you need to be careful about following issues.
1. Making eye contact: Whether you are speaking or listening, looking into the eyes of the person with whom you are conversing can make the interaction more successful. Eye contact conveys interest and encourages your partner to be interested in you in return.
-One technique to help with this is to consciously look into one of the listener’s eyes and then move to the other eye. Going back and forth between the two makes your eyes appear to sparkle.
-Another trick is to imagine a letter “T” on the listener’s face ,with the crossbar being an imaginary line across the eyebrows and the vertical line coming down the center of the nose. Keep your eyes scanning that “T” zone.
2. Using gestures: These include gestures with your hands and face. You have to make your whole body talk. Use smaller gestures for individuals and small groups & the gestures should get larger as the group that one is addressing increases in size.
3. Don’t send mixed messages: Make your words, gestures, facial expressions and tone match the purpose of your messages. For example, disciplining someone while smiling sends a mixed message and is therefore ineffective. If you have to deliver a negative message, make your words, facial expressions, and tone match the message.
4. Be aware of what your body is saying: Body language can say so much more than a mouthful of words. An open stance with arms relaxed at your sides tells anyone around you that you are approachable and open to hearing what they have to say.
-Arms crossed and shoulders hunched, on the other hand, suggest disinterest in conversation or unwillingness to communicate. Often, communication can be stopped before it starts by body language that tells people you don’t want to talk.
-Appropriate posture and an approachable stance can make even difficult conversations flow more smoothly.
5. Manifest constructive attitudes and beliefs: The attitudes you bring to communication will have a huge impact on the way you compose yourself and interact with others. You must choose to be honest, patient, optimistic, sincere, respectful, and accepting of others. Being sensitive to other people’s feelings, and believe in others’ competence takes your communication skill to another level.
6. Developing effective listening skills: Everyone loves a good listener. One must listen to the other person’s words and engage in communication on what the other person is speaking about. Always avoid the impulse to listen only for the end of their sentence so that you can blurt out the ideas or memories your mind while the other person is speaking.
In communicating, you must choose your words wisely. Cause your words can either ruin or win someone’s heart. Practice these followings,
1. Enunciate your words: Speak clearly and don’t mumble. If people are always asking you to repeat yourself, try to do a better job of articulating yourself in a better manner.
2. Pronounce your words correctly: People will judge your competency through your vocabulary. If you aren’t sure of how to say a word, don’t use it. Improve your vocabulary by reading new words in daily routine. Look in the dictionary to help you learn how to pronounce a new word.
3. Use the right words: If you’re not sure of the meaning of a word, don’t use it. Grab a dictionary and start a daily habit of learning one new word per day. Use it sometime in your conversations during the day.
4. Slow your speech down: People will perceive you as nervous and unsure of yourself if you talk fast. However, be careful not to slow down to the point where people begin to finish your sentences just to help you finish.
5. Develop your voice: A high or whiny voice is not perceived to be one of authority. In fact, a high and soft voice can make you sound like prey to an aggressive co-worker or make others not take you seriously. Begin doing exercises to lower the pitch of your voice. Try singing, but do it an octave lower on all your favorite songs. Practice this and, after a period of time, your voice will begin to lower.
6. Animate your voice: Avoid a monotone and use dynamics. Your pitch should raise and lower periodically. Radio DJ’s are usually a good example of this.
7. Use appropriate volume: Use a volume that is appropriate for the setting. Speak more softly when you are alone and close. Speak louder when you are speaking to larger groups or across larger spaces.
There are some tips to make your communication more effective,
a) Use appropriate volume for your conversation setting.
b) Get feedback from your receiver to ensure you were properly understood during your conversation.
c) Have confidence when talking, it doesn’t matter what other people think.
d) Make sure you’re using proper grammar.
e) Don’t over-praise yourself in front of your audience.
f) Avoid thinking that whatever you say is always correct.
g) Try to speak fluently and try to make sure people can hear you when you speak.
h) A good speaker is a good listener.
i) Do not interrupt or talk over the other person–it breaks the flow of conversation. Timing is important.
j) Make eye contact when speaking and listening.
k) If you want good communication skills, first be confident and do not stammer in front of people. Try socializing more with people. This will give you the idea how to talk with different people.
l) Practice makes your communication get better and better.
m) To improve your body language, practice what you’re going to say in front of a mirror.
n) Practice speaking in public places.
o) Be practical and be socially strong.
Source: wikihow & right
Contributor: Maymuna Ela | Studying at Mawlana Bhashani Science & Technology University, Bangladesh.